LeadDesk and MAC - how to

LeadDesk on your MAC computer is not officially supported but using e.g. OSX with Google Chrome browser is possible.
Limitations might apply. Contact LeadDesk support for more info.

To make sure that your audio/sound settings are in order:

• Review your MAC privacy settings and make sure that Chrome is allowed to use your microphone - see Apple's documentation.
• Please make sure that your Google Chrome is up-to-date - open this URL in Chrome.
• From Apple menu > System Preferences > Sound settings - make sure that the correct headset is selected in both "input" and "output".
• When you make your first call, Chrome will ask you through a pop-up if it is allowed to use your microphone in combination with login.leaddesk.com - please click on "Accept".

If your call connects (you can see the timer running), but you do not hear any audio:

• Review from your recording if you can hear yourself & if you can hear the customer you are calling.
  
  • If you can hear yourself, but not the customer, the issue is on the call towards the customer:
    Please send your call (phonenumber, date/timestamp, description) as a ticket to our Support.
  • If you can hear the customer, that means that the call properly connected and the issue is on the agent's side.
    • Make sure you have the correct headset connected on your browser.
      At the top right of your screen, click on the camera icon and verify the device.
      If this is incorrect, use the "manage" button to change this.
      
      
      
    • Next run this online (independent) tool: https://test.webrtc.org/
      Tip: Make sure you have your headset on your head.
      Some microphones have noise cancellation, meaning that you'll actually have to talk to the microphone during this test, for the headset to give input, allowing the test to work.
    • Audio itself runs over UDP ports 10 000 - 20 000 (audio) - please confirm that you are able to use this on your network. If you're unsure about this, please contact your local IT party, or your internet service provider.