Release notes r84.92/r84.93 – LeadDesk Support

Omni

If Admins have enabled agents to choose which queues to serve, the button to choose the queues has changed. See this article for details.

If an agent placed a manual call to an existing contact and needed to update the contact's details, they could encounter a problem when saving the changes to the contact card. This has been corrected.

When changing the queue opening times in the queue settings, you will now see which Time zone is being used.

When creating or editing entries for a phone book you may now associate them with an Office. See the article Adding numbers and flows to the Phone Book.
Users logging in to Admin with a Sponsor account can now remove widgets from their dashboard as intended.
Admins can now enable agents to report call quality problems. In the Projects page's Settings subpage a new checkbox is available called Allow agents to send call feedback (Outbound UI only).

The Change number dialog has received a facelift, bringing it more in line with the rest of the Outbound interface.
If an agent working with progressive calling clicked the Next contact button before the call began dialling, it was possible that the call log would record a call end time but no call start time. This has been fixed and no call end time will be recorded.
Agents using the Phonebook will only see Phonebook entries with either have no Office, or have the same Office as the campaign they are working with.
If Admins have switched on call feedback, a new option appears in the call Close. Click to tick Report a problem after the call to be prompted for more information after recording your call ending reason. These reports are stored so that if LeadDesk support needs to investigate a call quality problem, they can review the reports.

Improved the interaction of the LeadDesk browser extension for Chrome and the Outbound interface. If an agent using the extension, clicking on a phone number in the Chrome browser will either open a browser window to log in to LeadDesk, or if the agent is already logged in and is allowed to make manual calls, a manual call will be placed to the number clicked.

Clients using PostMessage sites were having problems closing contacts correctly. This has been fixed.