Blacklists - Allowing agents to add numbers to a blacklist

If an agent speaks to a customer who does not want to be called again, they will need to add that contact's phone number to a black list. You can use call ending reasons to allow agents to do so. For more complete information on creating call ending reasons, see the article Call results - Creating and editing call ending reasons. This article looks specifically at the settings relating to blacklists.

Blacklists and call ending reasons

If you have a single blacklist that all numbers are added to, you can create a global call ending reason that is available in all projects, alternatively, you can create different project specific call ending reasons to allow agents to add numbers to different lists.

In your Admin account, to create a global call ending reason:

1. Go the General Settings page.
2. Go to the Global call ending reasons subpage.
3. Click Create new button.
4. Type a name for the reason.

In your Admin account, to create project or campaign specific call ending reasons:

1. Go to the Projects page.
2. Go to the Project List subpage.
3. If necessary, search for the project you want to add a call ending reason to.
4. Click the name of the project to edit it.
5. Scroll down to the Call results section.

Under Campaign specific call ending reasons or Project specific call ending reasons

6. Click the New reason button.
7. Type a name for the reason.

Moving settings

Whichever type of call ending reason you are creating, the Moving settings section contains the controls for blacklisting numbers.

1. Click to tick the Move number to blacklist checkbox.
2. Click the Select global or sponsor specific black list field.

3. Click to select the Global or sponsor specific list. You can select multiple lists with Ctrl-click.
4. Click the Save button.

Make any other changes to the call ending reason that are needed.