Pages in the Admin interface now have titles which stay on screen as you scroll down. This title includes “sticky” buttons, making the options to Create, Save changes or Cancel always on screen as you scroll.
For omnichannel queues it is now possible to set a timeout and direct the message to a flow if the timeout is reached. Go to the Inbound page and the Queues subpage and edit an omnichannel queue to explore the new options.
More control of the ordering of omni queues. Choose to order the queue on when the message arrived, or when it was added to the queue. The two are different for messages that were picked up from the queue and then put back.
Fixed an issue with email template handling that could result in certain backend files being deleted that should not be.
Team Leaders who should have view permission for Inbound were losing those permissions when their account was created. This has been corrected.
Team leaders using the Agent intensity widget in the Overview were seeing agents who were logged in but had yet to take any calls. Those agents will no longer appear.