In some situations, the internal chat got hidden completely. The problem is now fixed.
We also fixed a performance issues with the internal chat. It was causing problems when LeadDesk was run on Citrix environment.
Outbound
The main agent interface for LeadDesk, the Outbound interface, will get a renewed layout improving the usability and efficiency. It is on the pilot stage at the moment. Contact your account manager, if you want to give it a try. You can adjust the testing on the agent level and switch it on and off easily.
- Internal messages are shown for agents.
- No flickering anymore. Texts on the user interface were flickering when some screens were opened. This behaviour is not happening anymore.
Omni
- The user sees different confirmation message when moving a message to a new contact and when moving a message to an existing contact. Different messages explain better the action to be done.
- There was some problems of agents not always receiving calls. The problem was found and it is fixed.
Flows
- Caller number can be used as variable in text-to-speech. The variable will be replaced by the number before being spoken out. When the callers number is +44358930394, the entered text (1) "Your phone number is {caller}" will be heard like "Your phone number is +44358930394".
- In cases where a callback existed for the contact, creating another one caused two new callbacks to be created. No more duplicate callbacks are created anymore.
- Problem with uploading more than one audio file in the Gather applet is fixed.