Team leaders can now change inbound settings. Users with the team leaders role are able to access inbound settings on the admin user interface. The improvement lets them to manage queues even when managers or admins are unavailable. The feature is limited to queues they work with.
A field to show the number of messages customer has sent was added to queues view of the Omni user interface.
Sometimes the contact comments tab on the call dialog was not updated when opening a new contact. This is fixed.