Omni call transfers
This release introduces several changes to the way call transfers work in Omni, giving better control of what happens when the transferring agent selects an outcome, particularly where the outcome the agent selects is set to automatically end both the call and the conversation.
- When transferring to another agent, when the first agent selects an outcome it will finalise the call on their active list, but does not close the conversation until the second agent selects an outcome.
- If the second agent does not accept the transfer, the call will be returned to the first agent, who can close the call normally.
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