Admin
- In outbound campaigns, you can now select that calls to the same contact should use a different number as caller ID for each attempt, if you have sufficient outbound numbers. This setting will not affect callbacks, which will always call the contact using the same number each attempt.
- Improved tracking of activity for agents working in Omni to enable more accurate reports. You can now see time spent on different channels.
- The Campaign web address and External URL settings for Outbound campaigns now support JWT parameter, increasing the range of potential integrations. (A similar update for Omni projects was included in release 24.6).
- When uploading a contact list, you can export a list of duplicate phone numbers. The exported csv file will now correctly contain all duplicate phone numbers, as intended.
- Fixed a case that resulted in agent calls being incorrectly identified as callbacks in the Overview's page about robot activity.
Omni
- Improved the handling of network interruptions, meaning agents will continue to be offered messages after the interruption.
- Moving away from the callbacks page and back to it will once more remember your filter selections as intended.
- Fixed a recent issue with the shortcut for accessing canned messages when writing email. Typing / will again let you access the list of canned messages.
- When viewing an email full screen and clicking to reply to forward that message, the text of the message you are replying to or forwarding will be included correctly again.
- Outbound calls now have an associated conversation ID, which can be passed to external sites via any project URLs set for the project.
Outbound
- Improved the handling of error messages when selecting a call ending reason if a project has validation required some of its fields and invalid data has been entered.
- The comment tab in the call dialog was showing only the most recent 25 calls, this has been corrected and agents can see the full call logs again.
- Better handles the error when contact lists are too large to show in the contact list page.
Stagelight
- Admins in the Stagelight application can now log out agents. Click the
icon for the agent to access the option.
Follow release notes to keep updated
You can stay up to date with the latest releases by following the release notes section of the support pages.
- Go the LeadDesk Software version history section of the support pages.
- Click the Follow button to the right of the section title.
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