LeadDesk Talk as CTI phone in Hubspot

This pages describes how to configure and deploy LeadDesk's Talk as a CTI phone in Hubspot.
This procedure needs to be done in two steps:

Creating a private app in Hubspot

Steps	Examples
As a Hubspot administrator, navigate to Settings (gear icon - top right) Integrations (side panel - left) Private apps
In the Private apps page, click Create a private app.
Set Name as: LeadDesk Talk Set the Logo as this image. Set Description as: LeadDesk Talk / CTI.
Navigate to Scopes (top center) Open the CRM section (center screen) Check "Read" and "Write" access to: "crm.objects.companies" "crm.objects.contacts" Click Create app (top right)
You should get a warning pop-up at this point. Read the disclaimer & click Continue creating once ready.
You should now get a completion screen, where you can find the token for the app. Copy this token - you will have this send this over to LeadDesk Support at the very end. You can fetch this token later on from the App details page.

Reach out to our Support for a configuration URL for your shared app.

Steps	Examples
Open the URL provided by our Support. Log into Hubspot with your Hubspot credentials.
From Choose an account, select the correct one (it is possible to have access to several accounts). Click Choose Account
Click Connect app from the next page.
A feedback page will provide you with "successful" once completed. If you run into problems at this stage, please reach out to our Support.
Navigate to Settings (top right) > Integrations (side panel) Open Connected Apps You should see LD Talk - this verifies that shared app step was successful. You should see LeadDesk Talk - this verifies that private app step was successful.
At this point, please contact our Support to finalize your activation. Indicate that you'd like to finalize the Hubspot CTI integration. Provide your Hubspot account code Provide your LeadDesk account name or ID Provide your private app token that you copied during the last step in the first section. Once the team indicates that the activation is complete, you can start using Talk.