LeadDesk Talk as CTI phone in Zendesk

This pages describes how to configure and deploy LeadDesk's Talk as a CTI phone in Zendesk.

Standard installation

1. Go to the Zendesk Marketplace and search for "LeadDesk Talk", or use this link: Zendesk Marketplace.

You can read more about the integration on the marketplace. Once you are read to install:

2. Click the Install button.

You will need to sign in to install the integration, and can only install it if you have admin rights.

3. Click the drop-down and select your Zendesk environment.
4. Click the Next button.

You will be taken to your Zendesk Admin Center with details of the LeadDesk Talk application.

To complete the default installation:

5. Scroll to the bottom of the page and click the Install button.

After installation you may need to reload your browser to see the newly installed app.

Optional Zendesk app settings

As well as using the default install, there are several settings you may wish to consider.

• App width and height allow you to configure the size of the Talk container. 
  When the ticket listing is shown for found/linked tickets, the width used will be double this value.
  Does not affect the Talk login page.

• Disable number input prevents agents from manually typing a phone number to call. Instead they must always use the click-to-call feature, linking calls to a Zendesk end user.

• Call instantly on click-to-call means that Talk will begin dialing the number as soon as the agent clicks on it. If this setting is not checked, the agent will need to click the call button in Talk after clicking the number.

• Log call recording makes the call recording available in Zendesk. Otherwise, the logs will always show that the recordings are not available. Call recordings will also need to be configured in LeadDesk by an admin.

• Enable restrictions allows you to specify which roles or groups have access to Talk. In either case the use will still need an LeadDesk agent account to access the application.