LeadDesk Talk as CTI phone in Zendesk

This pages describes how to configure and deploy LeadDesk's Talk as a CTI phone in Zendesk.

Standard installation

Steps	Examples
1. Navigate to Zendesk's Market place. Search for "LeadDesk Talk", or Use the direct link on the right.	Zendesk Marketplace
2. Review the page. Once ready, click "Install" to start the installation process. Note: you have to have an active Zendesk session to see your Zendesk environment in the drop-down menu. Note: you need to have an administrator account in order to proceed. The "Install" button will not become clickable without.
3. Select your Zendesk environment in which you want to configure the app. Click "Install" again to proceed.
At this point, you will be automatically redirected into your Zendesk Admin Center.
4. For a default installation, click "Install" at the bottom of the page. Once ready, you may need to reload your browser to see the newly installed app in your browser.

App width and height The default app container size can be reconfigured with this settings. Values are set in pixels. Note: When the ticket listing is showed for the found/linked tickets, the width is doubled. Note: This does not have an impact on the Talk login page.
Disable number input Checking this feature disables the agent from being able to enter a phone number manually into the CTI phone. This forces the agents to use the click-to-call feature, always linking calls to a Zendesk end-user.
Call instantly on click-to-call When this option is checked, clicking a phone number inside Zendesk will start the call straight away, without needing to click "Call" inside the Talk app. Leaving this unchecked requires the agent to start the call by clicking "Call" inside the CTI phone.
Log call recording If the feature is enabled, the call recordings can be reviewed inside Zendesk. Otherwise, the logs will always show that the recordings are not available. If recordings are enabled, but this feature is switched off, an administrator can review the recordings from the LeadDesk administrator panel.
Enable restrictions If these restrictions are enabled, only the selected roles and/or groups will have access to the app. Note: an agent requires a LeadDesk agent account to log on to LeadDesk.