This summer's release for LeadDesk chatbot sees some major changes and long-requested features.
Intents: the new name for states
Throughout Chatbot Studio, the name states has been changed to Intents. This better reflects their purpose and is more in line with the industry standard. We have only changed the name, so anything you were doing with states before will be done with intents now.
The one exception is the removal of the Import state button.
When defining an intent, as well as giving it a Name, you may also optionally give it a Public name. This allows you to name an intent to fit in your structure, but have a friendlier public name that can be shown to users.
Did you mean?
Sometimes the bot does not find a full match, but there are closely matching intents. Now they can be suggested for the customer with the "Did you mean" feature.
If you enable guesses and there were no full matches, this shows any intents which were close, but not close enough. It will offer up to five buttons, only displaying intents that have a public name set.
Introducing synonym matching
A new option is now available in the left-hand menu: Synonyms.
You can add synonyms for words to avoid duplicating queries. The synonyms work on the robot level and apply to all queries asked to the robot.
Editing unanswered queries...
You are now able to edit unanswered queries from customers before adding them to intents. This streamlines their handling process.
... up to 100 characters
The bot uses only the first 100 characters of the customer's query. A counter to the bottom right of the User says box will show how many characters you have used. You can type more than 100 characters, but the bot will not consider any text after the limit.
Easy panning and zooming in the scenario editor
You can now easily pan and zoom scenarios with your track pad. It helps to see the bigger picture more easily and to move around the scenario. We are also bringing the editor out of beta with this feature.
Copying queries of an intent
Copying queries is available. You can easily copy all queries of an intent to another intent.
Copying rules of an intent
Rules can be copied too. This is very handy when you need to replicate complicated rules, like a large list of Not Accepted Words.
- Preview and Publish buttons become accessible from all views except synonyms.
- When listing intents in the verbose view, the intent name is visible completely. It was truncated previously.