Release in progress: This release is in the process of being rolled out. It can take several working days before it is available to all clients. This note will be removed when this release is available to all.
Please note: In some regions, the release is identified as 26.998, this is for technical release reasons. For content purposes, release 26.998 is the same as 26.40.
As well as security updates, this release includes:
Outbound agents can switch off the ring out tone
The ring out tone is what the agent hears while their own outbound call is ringing at the other end. Agents are now able to switch this off in the settings of the outbound interface in the browser. This was previously only available to agents using the Windows application.
How to use it
In the agent's Outbound interface:
- Go to the Settings page.
- Go to the Audio tab.
- Click the Play ring out tone toggle to switch it on or off.
Bug fixes and functional improvements
- Outbound - clients using custom order forms can download intended files from them once more.
- Outbound - fixed an issue where agents using the Outbound interface in multiple tabs, or opening a second tab and automatically closing the first, could incorrectly see the Connection problem banner and have their inbound switched off.
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- Go the LeadDesk Software version history section of the support pages.
- Click the Follow button to the right of the section title.
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