Release in progress: This release is in the process of being rolled out. It can take several working days before it is available to all clients. This note will be removed when this release is available to all.
Admin
- When creating products, each variant created by using Product fields can now have its own Reference Code. This code is not visible in the agent interface, but the information is stored in the orders table when an order is placed.
Products > Product list
- Added a new permission checkbox for agent accounts with access to the Omni interface. You can now switch off the agent's access to search.
Users > User list
- When listening to call recordings, you can now adjust the playback speed to play slower, not just faster.
Overview > Calls - Choosing a date from the date picker in the Overview's Conversations page will now show the calendar in your user language, instead of always offering it in French. Tres bien!
Project Flow
- You can now use drag and drop to move outcomes from one group to another, or to reorder outcomes within a group.
Projects > Project list
Talk
- Agents using the Talk interface now how access to the notification center to receive messages sent by Admins.
Omni
- Fixed a problem in Omni where editing a phone number after making a successful call to it could cause Omni to freeze.
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