Release in progress: This release is in the process of being rolled out. It can take several working days before it is available to all clients. This note will be removed when this release is available to all.
Outbound
- Fixed a timing issue that could, in some extremely rare cases, result in call start times getting recorded as after the call end time.
- The agent's session timeout will now be applied even to agents on the Away page in the interface.
Omni
- Fixed a rare case where agents could be offered calls even if their inbound was switched off.
- Fixed a problem where certain parameters (call id and conversation id) were not correctly sent to pages opened in a project tab.
Admin
- It is now possible to delete a project even if it has callbacks associated with it, as expected.
Talk
- The call button in Talk can no longer be double-clicked, creating multiple calls in the call log table.
Follow release notes to keep updated
You can stay up to date with the latest releases by following the release notes section of the support pages.
- Go the LeadDesk Software version history section of the support pages.
- Click the Follow button to the right of the section title.
You will need to sign in. Once you have, you will receive emails whenever new release notes are posted