Release in progress: This release is in the process of being rolled out. It can take several working days before it is available to all clients. This note will be removed when this release is available to all.
Talk
- Switching on inbound/robot calls in Talk is now done with a toggle, rather than a button.
- Agents will see on screen text to notify them if robot calls are active.
- Calls direct to an agent from a robot are now answered automatically.
For more information see the support article Talk: handling inbound and robot calls
Omni
- Validation of secure email addresses will now work as expected again, and will not be rejected.
Admin
- Fixed an issue that could cause changes to certain project features to not update correctly. you will now be able to activate AI Transcriber and multiple voice receipts as expected.
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