Release in progress: This release is in the process of being rolled out. It can take several working days before it is available to all clients. This note will be removed when this release is available to all.
In addition to new security updates and internal improvements to support load balancing, this release makes the AI Transcriber available to all clients.
About AI Transcriber
AI Transcriber converts call recordings into detailed transcripts in your Admin interface, enabling faster reviews, easier analysis, and improved productivity.
AI Transcriber is available for free to all clients, with an optional paid version offering improved stereo transcripts, available more quickly after the call.
For more details about the AI Transcriber, and its setup, see the articles:
Admin
Several new options available to support the release of the AI Transcriber:
- In the Global settings, a new Language option lets you set the default language for all transcripts.
- New options for Project settings, in the AI Transcriber settings section, allow you to enable transcription for that project, and set that project's transcription language.
- AI Transcriber is now also available for Team Leader and Manager accounts.
- Admins can now upgrade to the paid version of AI Transcriber on the LeadApp store. This makes transcripts available more quickly, with improved quality, and in stereo (if the call recording was also in stereo).
Talk and CTI
- Improved the information sent by Talk to CTI. It now includes project name and ID associated with the call and contact information.
Outbound
- Fixed a problem with switching projects while working with orders that could result in the product details on the second project not showing correctly. The product details for the second project will now be displayed as intended.
Follow release notes to keep updated
You can stay up to date with the latest releases by following the release notes section of the support pages.
- Go the LeadDesk Software version history section of the support pages.
- Click the Follow button to the right of the section title.
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