Admin
- A complete overhaul of the Access Rights page, making it easier to use and understand. For full details of the new interface see the article Access rights for agents and projects.
- New option in the Agent capacity rules lets you determine if an agent can be offered calls while engaged with a chat. You can select whether the agent is available for calls again either when they select an outcome, or when they end the chat.
Omni
- The History page will now show the web domain (or queue) for webchats, instead of the connector ID, making them easier to identify.
Follow release notes to keep updated
You can stay up to date with the latest releases by following the release notes section of the support pages.
- Go the LeadDesk Software version history section of the support pages.
- Click the Follow button to the right of the section title.
You will need to sign in. Once you have, you will receive emails whenever new release notes are posted.