Release 10.01 is now available form the LeadDesk downloads page. This update refines some of the changes made in the previous release, in response to user feedback.
- In the process of redesigning the agent's setting from release 10.0, the gain control sliders were removed. This release returns them to the settings, allowing agents to adjust levels for microphone and headset again.
- If you choose not to install LeadDesk's Remote support tool, it will not appear in the agent's settings, or in the Windows Start menu.
With release 10.0, we introduced the setting Enable local cache to help users logging in with Google SSO. Since release it has come to light that the default setting for this option was causing problems for other clients. The default for the installer has this setting off.
The default MSI installer on the downloads page has the following configuration:
- Connectivity: VoIP
- Enable disk cache: Off
- Remote support: Not installed
With release 10.01 it is possible to configure the MSI installer to change this configuration. Please contact LeadDesk support if you need an alternate MSI installer.