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  1. LeadDesk Support
  2. Support for Agents
  3. Omni for customer service

Omni for customer service

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Support articles for agents using the LeadDesk Omni interface.

  • What happens when an agent misses calls?
  • Close a contact
  • How to manage callbacks
  • Log out of Leaddesk
  • Add a note to a contact
  • Add a callback to a contact
  • Send an SMS to a contact
  • Call a contact
  • Send an email to a contact
  • Serving a contact
  • Receiving incoming communication
  • Active tab: Queues and contacts
  • Contact history
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