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  1. LeadDesk Support
  2. Support for Admins
  3. Creating Projects

Creating Projects

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  • Creating a new outbound project
  • Creating a new inbound project
  • General information for projects
  • Working with preferred agent status
  • Adding agents to a project
  • Adding a contact list to a project
  • Adding products and manuscripts to a project
  • Outcomes: Creating and editing outcomes
  • Outcomes: Consecutive unanswered calls
  • Outcomes: Daily calling time restriction
  • Working with waiting periods
  • Selecting calling methods
  • Contact settings in projects
  • Optional settings for projects
  • Webhook: post call events
  • Callback settings in projects
  • Predictive dialer settings in projects
  • B2B settings for projects
  • Meeting calendar setting in projects
  • Inbound settings for outbound projects
  • Recording settings in projects
  • Activating AI Transcriber for your projects
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