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  1. LeadDesk Support
  2. Support for Admins
  3. Projects and campaigns

Projects and campaigns

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  • Viewing the list of projects
  • Activating and deactivating projects
  • Creating a new outbound campaign
  • Creating a new inbound project
  • General information for projects
  • Working with preferred agent status
  • Adding agents to a project
  • Adding a contact list to a project
  • Adding products and manuscripts to a project
  • Call results - Creating and editing call ending reasons
  • Call results - Handling unanswered outbound calls
  • Selecting calling methods
  • Contact settings in projects
  • Optional settings for projects
  • External URL (Post call events)
  • Callback settings in projects
  • Predictive dialer settings in projects
  • B2B settings for projects
  • Meeting calendar setting in projects
  • Inbound settings for outbound campaigns
  • Recording settings in projects
  • Setting up SMS order confirmation
  • Default common settings for projects
  • Creating, editing and deleting order states
  • Enabling call feedback
  • Managing B2B company statuses
  • Automatic handling of public callbacks
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