Projects and campaigns
- Viewing the list of projects
- Activating and deactivating projects
- Creating a new outbound campaign
- Creating a new inbound project
- General information for projects
- Working with preferred agent status
- Adding agents to a project
- Adding a contact list to a project
- Adding products and manuscripts to a project
- Call results - Creating and editing call ending reasons
- Call results - Handling unanswered outbound calls
- Selecting calling methods
- Contact settings in projects
- Optional settings for projects
- External URL (Post call events)
- Callback settings in projects
- Predictive dialer settings in projects
- B2B settings for projects
- Meeting calendar setting in projects
- Inbound settings for outbound campaigns
- Recording settings in projects
- Setting up SMS order confirmation
- Default common settings for projects
- Creating, editing and deleting order states
- Enabling call feedback
- Managing B2B company statuses
- Automatic handling of public callbacks