Support for Admins

LeadDesk Admin - Overview tab

• LD Admin - Infoscreen
• LD Admin - Dashboard (widgets)
• LD Admin - Agents
• LD Admin - Agent group
• LD Admin - Overview - Offices
• LD Admin - Campaign

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LD Admin - Robot dialer

• Call robots - Dashboard
• Call robots - Efficiency and results
• Call robots - Answering Machine Detection

LeadDesk Admin - Reports tab

• LD Admin - Report values explained
• Using reports in Admin
• Creating custom order reports
• Creating custom call reports
• LD Admin - Custom reports
• LD Admin - Favourite reports

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LeadDesk Admin - Campaigns tab

• LD Admin - External URL (Post call events)
• LD Admin - Campaigns - Call results
• LD Admin - Campaigns - Product selections
• LD Admin - Campaigns - Campaign List
• LD Admin - Campaigns - Agent and contact list selections
• LD Admin - Campaign list & campaign creation

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LeadDesk Admin - Agents tab

• Benefits of the new Outbound interface
• Try the new Outbound interface
• Set up agent profiles
• LD Admin - Agent List
• LD Admin - Agent Groups
• LD Admin - Agents Access rights

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LeadDesk Admin - Contact Lists tab

• LD Admin - Contact Management
• Overview of the Contact Lists page
• Preparing a contact list file for upload
• Uploading a contact list
• LD Admin - Adding country code to contacts
• LD Admin - BMNR (Dutch blacklist)

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LeadDesk Admin - Products tab

• Easy ​E-Signing
• LD Admin - Product list
• LD Admin - Product groups
• LD Admin - Commission management
• LD Admin - Manuscript Tool
• LD Admin - Meeting calendars

LeadDesk Admin - QA (Quality Assurance)

• LD Admin - QA tool

LeadDesk Admin - Inbound tab

• Creating inbound flows
• Applet descriptions for call flows
• Examples of flows
• LD Admin - Inbound not working (troubleshooting)
• LD Admin - Setting up a call queue
• LD Admin - Connect a phonenumber to your Call Queue

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LeadDesk Admin - General Settings tab

• Adding, editing and deleting activities
• LD Admin - Show name instead of e-mail address
• LD Admin - Activity Management
• LD Admin - Offices
• LD Admin - Sponsors & sponsor accounts
• LD Admin - Message templates

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Managing phone numbers

• Buying phone numbers
• Understanding phone number mandates
• Releasing phone numbers
• Porting numbers to LeadDesk

GDPR

• Cronofy

LeadDesk Admin - FAQ

• Omni - Set up manual contacts (call, email, SMS)
• VoIP account registration failed: Incorrect username or password!
• LD Agent - The Administrator has changed your active campaign. Your active campaign will change after this message has been closed.
• LD Admin - Calendar invitation ends up in junk / spam folder
• Error: db :
• LD Admin - Contact card should've been removed

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