Support for Admins
LeadDesk Admin - Overview tab
- LD Admin - Infoscreen
- Using the Dashboard
- Agents overview
- Sending messages to agents
- Logging out an agent
- Agent groups overview
LD Admin - Robot dialer
LeadDesk Admin - Reports tab
- LD Admin - Report values explained
- Reporting for Omni
- Using reports in Admin
- Creating custom order reports
- Creating custom call reports
- Creating and using report shortcuts
LeadDesk Admin - Projects tab
- Viewing the list of projects
- Activating and deactivating projects
- Working with contact ownership
- External URL (Post call events)
- Adding a contact list to a project
- Call results - Creating and editing call ending reasons
LeadDesk Admin - Agents tab
- Creating an Agent account
- Creating a Manager or Team Leader account
- Missed calls, banning and unbanning agents
- Benefits of the new Outbound interface
- Try the new Outbound interface
- Set up agent profiles
LeadDesk Admin - Contact Lists tab
- LD Admin - Contact Management
- Overview of the Contact Lists page
- Preparing a contact list file for upload
- Uploading a contact list
- LD Admin - Adding country code to contacts
- LD Admin - BMNR (Dutch blacklist)
LeadDesk Admin - Products tab
LeadDesk Admin - QA (Quality Assurance)
LeadDesk Admin - Inbound tab
- Handling messages from contact forms
- Viewing and managing inbound routes
- Creating inbound routes for calls
- Directing inbound calls to an agent without a queue
- Creating inbound routes for email
- Creating inbound routes for webchat
LeadDesk Admin - General Settings tab
- Adding, editing and deleting activities
- Creating a sponsor
- Creating an Office
- Assigning VoIP switches
- LD Admin - Show name instead of e-mail address
- LD Admin - Activity Management
Managing phone numbers
GDPR
LeadDesk Admin - FAQ
- Dead contact removal tool
- Omni - Set up manual contacts (call, email, SMS)
- VoIP account registration failed: Incorrect username or password!
- LD Agent - The Administrator has changed your active campaign. Your active campaign will change after this message has been closed.
- LD Admin - Calendar invitation ends up in junk / spam folder
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