Support for Agents
Information for Outbound, Omni and Talk.
Getting started
- Which LeadDesk am I using?
- Resetting your password
- LD Agents - USB dongle
- Recording calls in stereo or mono
- Switch interface with profiles
- Understanding LeadDesk browser notifications
Outbound for call centers
- New Outbound interface - Quick guide
- LD Agent - Callback logic
- LD Agents - Contact card - Comment tab
- LD Agent - LeadDesk click-to-dial
- LD Agents - Keyboard shortcuts
- LD Agents - Contact Card
Omni for customer service
- Choosing which queues to serve
- What happens when an agent misses calls?
- Close a contact
- How to manage callbacks
- Log out of Leaddesk
- Add a note to a contact
Talk
- Click to dial options
- Audio and recording control buttons
- Talk call results and SMS
- Changing your status in Talk
- Making a call with Talk
- Receiving calls in Talk
LeadDesk Agents - LeadApps for agents
- LD Agents - Easy E-signing
- LD Agents - About LeadApps
- LD Agents - B2B View
- LD Agents - Chat
- LD Agents - Inbound calls
- LD Agents - Manuscript
LeadDesk agents - Error messages: what do they mean?
- Date picker shows NaN value instead of date
- Chat menu disappeared / not visible
- LD Agents - White screen
- When calling an inbound number: the number is invalid
- LD Agents - Cannot find MAC address
- LD Agents - Cannot connect to the VoIP server
Basic troubleshooting
- Troubleshooting internet connection issues
- No audio, poor quality audio and audio settings
- LeadDesk log in page doesn't load or isn't available
- LeadDesk application or browser - General Troubleshooting
- How to download LeadDesk Remote Support
- LD Agent - No ringtone inbound call