Agent Manual - LeadDesk Software
About the online agent manual
LeadDesk Agents - Getting started
LeadDesk Agents - Agent interface
- LD Agent - Callback logic
- LD Agents - Contact card - Comment tab
- LD Agent - LeadDesk click-to-dial
- LD Agents - Keyboard shortcuts
- LD Agents - Contact Card
- LD Agents - History tab
LeadDesk Agents - Button interface
LeadDesk Agents - LeadApps for agents
- LD Agents - About LeadApps
- LD Agents - B2B View
- LD Agents - Chat
- LD Agents - Inbound calls
- LD Agents - Manuscript
- LD Agents - Meeting Calendar
LeadDesk agents - Error messages: what do they mean?
- LD Agents - White screen
- When calling an inbound number: the number is invalid
- LD Agents - Cannot find MAC address
- LD Agents - Cannot connect to the VoIP server
- LD Agents - Your call cannot be completed as dialed.
- LD Agents - The modem is not working because Windows couldn't upload the drivers required for this device
Basic troubleshooting
- ★ Troubleshooting internet connection issues
- ★ No audio, poor quality audio and audio settings
- ★ LeadDesk log in page doesn't load or isn't available
- LD Agents - Computer has unsend audio recordings
- Troubleshooting e-mails not being send
- Unsent audio recordings and locating recordings
System requirements
- ★ Network firewall configuration for LeadDesk Software
- LeadDesk Admin - GDPR
- LeadDesk in combination with MAC
- LD Agent - VoIP calling in combination with Proxy / VPN
- VoIP telephony requirements
- Can I use any GSM modem with LeadDesk?