Useful Information & FAQ

Introducing LeadDesk Software

• LeadDesk Service Status
• About LeadDesk and how the service is structured
• How to use LeadDesk Support for the fastest solutions
• How to submit a request to LeadDesk support
• Subscribe to service status updates

LeadDesk legal and regulatory issues

• LeadDesk terms and conditions
• Who is responsible for LeadDesk Contacts data?
• Can LeadDesk view or edit LeadDesk Contacts list data?
• A call recipient gets many emails/SMS messages and complains they have not given permission
• A call recipient receives a large volume of calls from a LeadDesk agent
• A call recipient gets a call from a LeadDesk agent - but they should be on the DNC list

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LeadDesk offices contact information

• Local Support Contacts
• LeadDesk office addresses
• LeadDesk global sales contacts

LeadDesk downloads

• Internal social icon downloads
• Where do I download LeadDesk software?

LeadDesk Software version history

• Release notes r84.60 - Improved Overview for Omni queues
• Release 84.59 New options for admins and several small but important fixes
• 84.58 Priorities for omnichannel queues, updates in the user interface and many other improvements
• 84.54 Fixes and improvement for agents using Outbound and admins
• 84.52 Small fixes and improvements
• 84.50 and the new Windows app version 9.70

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FAQ - end customers, members of the public

• I should be on the no-call register – what do I do?
• Switch interface with profiles
• I am getting lots of emails/SMS messages without permission – what do I do?
• I am getting lots of sales calls – what do I do?

FAQ - sales people

• How do I close more?