Useful Information & FAQ

Introducing LeadDesk Software

• LeadDesk Service Status
• About LeadDesk and how the service is structured
• How to use LeadDesk Support for the fastest solutions
• How to submit a request to LeadDesk support
• Subscribe to service status updates

LeadDesk legal and regulatory issues

• LeadDesk terms and conditions
• Who is responsible for LeadDesk Contacts data?
• Can LeadDesk view or edit LeadDesk Contacts list data?
• A call recipient gets many emails/SMS messages and complains they have not given permission
• A call recipient receives a large volume of calls from a LeadDesk agent
• A call recipient gets a call from a LeadDesk agent - but they should be on the DNC list

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LeadDesk offices contact information

• Local Support Contacts
• LeadDesk office addresses
• LeadDesk global sales contacts

LeadDesk downloads

• Internal social icon downloads
• Where do I download LeadDesk software?

LeadDesk Software version history

• 84.38 Directing to flows from queues and small improvements
• 84.35 Small improvements
• 84.33 - Multiple email addresses for contacts, better company handling in the contact management, public callbacks with Flows
• 84.31 and the Windows app version v9.40
• 84.30 - Improvements in Calendar, Flows and FB Messenger
• Release 84.30 - Daylight savings improvement

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FAQ - end customers, members of the public

• I should be on the no-call register – what do I do?
• Switch interface with profiles
• I am getting lots of emails/SMS messages without permission – what do I do?
• I am getting lots of sales calls – what do I do?

FAQ - sales people

• How do I close more?