Articles in this section

• Connecting a phone number to a call queue
• Creating an inbound call queue
• Creating an inbound Omni queue (email, SMS, chat)
• Using queue groups
• Handling messages from contact forms
• Viewing and managing inbound routes
• Creating inbound routes for calls
• Directing inbound calls to an agent without a queue
• Creating inbound routes for email
• Creating inbound routes for webchat