The key on teaching your chatbot how to answer questions is to observe Unanswered Messages and educate your chatbot how to respond to certain queries. Unanswered Messages are bot whisperers' best friends!
Unanswered Messages view lists all the questions your chatbot has not been able to answer. This makes it easier to teach the chatbot new topics or a different way a question can be asked for an existing topic. Unanswered questions will be listed in this view only when the chatbot is connected to a chat platform. You can either add messages to existing states or create a new state.
Testing the chatbot in JennyStudio’s own Bot preview screen will not create unanswered messages!
Adding to an existing state
In case there is an existing state with queries rather similar to the unanswered message you're handling, you can choose the correct state from the Suggested states dropdown menu. If you can't see the desired state under Suggested states you can switch to All states which lists all of your bot's states.
Once the message has been added to a state, the yellow icon will turn green and if it was the last Unanswered Message in that conversation, it will disappear from your list.
Creating a new state
If the state you'd like to add the message to does not exist yet, you can create it by clicking 'Create new state'. You can then add a name and a reply for the new state. Once you click Save the unanswered message will be added to the state you just created.