Active tab: Queues and contacts

Most of your activity in Omni will be carried out in the "Active" tab on which you land on logging in.

This tab regroup 3 things:

• A dynamic report on the status of the different queues and agents
  • Might be customized to your company
    
    

• A recap of the number of active queue
  • Hovering with your mouse will show the name of the queues you're serving
  • Clicking on it will display the dynamic report
  • You might have the option to select your queues, if click the icon on the right to do it.

• The list of active contact you are serving.
   
  • Each row displays:
    • the name of the contact
    • the channel icon (see history for the detail)
    • the subject or beginning of the message
    • the queue or campaign it's link to
  • Clicking on a contact will display the contact dialog