Agents can access LeadDesk with different user interfaces. The setting is done on the agent level, and is done by the admin.
This is our Outbound user interface, mainly for doing outbound contacting.
The omnichannel user interface is focused on serving inbound users.
Formerly known as the Button version.
This is a simplified interface version of the Outbound interface.
This UI mode is for the LeadDesk Mobile application (formerly known as Callstar) users.
Mobile users can only use the mobile app and cannot login using the normal login page at https://login.leaddesk.com/
Please contact your account manager to activate additional user interfaces.