Different interfaces (UI) for agents

Agents can access LeadDesk with different user interfaces. The setting is done on the agent level, and is done by the admin.

Outbound
This is our Outbound user interface, mainly for doing outbound contacting.

Omni
The omnichannel user interface is focused on serving inbound users.

Talk
Formerly known as the Button version.
This is a simplified interface version of the Outbound interface.

Mobile
This UI mode is for the LeadDesk Mobile application (formerly known as Callstar) users.
Mobile users can only use the mobile app and cannot login using the normal login page at https://login.leaddesk.com/

Please contact your account manager to activate additional user interfaces.