LeadDesk Admin - GDPR

Leaddesk and GDPR

This article focused on concrete solutions that Leaddesk will provide

  • Functionality on admin view for manual requests
  • Functionality on REST-API for custom integrations
  • Functionality that is automatically triggered

Functionality on admin view for manual requests

LeadDesk provides search and remove functionalities that person with LeadDesk admin rights can use. This functionality can be found in reports.

Search is based on 3 parameters: phone number, email and SSL. To avoid accidental removal of data based on old info, person needs to enter all those parameters he/she wants to use for searching. So if one enters just phone number, search / removal is done using that. If one gives both phone number and email, search / removal is done using both of them so there can more data found. So the most complete results one gets by giving all three parameters.

After viewing, one can request data to be removed.

There is no authentication of person in this report, because these requests are operated by Admins and not the end-users requesting their data, so authentication needs to be verified by the admin before handing out the data.

Functionality on REST-API for custom integrations

LeadDesk provides two new commands on our REST API that allows client organizations to build their integrations directly to LeadDesk API. This can be useful when e.g. building internal tool for customer service organization that connects to multiple systems in one go.

Actual API-commands are GET and DELETE (both have same parameters):

 

Functionality that is automatically triggered

LeadDesk provides also automatic functionalities that are tied to expiry date defined for calling lists. We are still working on this implementation and will add more details once implementation is complete.

 

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