LD Admin - Campaigns - Campaign List

Overview of all campaigns. Used to create new or delete/modify existing campaigns.

 

On the Admin > Campaigns (1) > Campaign List (2) page you can see an overview of all your campaigns. Here's a brief explanation of what information the view holds:

  1. OfficeCampaign state - Filter by office or by Campaign state (19)
  2. Create new -button - Click this to open Create new campaign page
  3. Edit - Select a campaign you want to edit by clicking the checkbox or row, then click here to edit it. Alternatively, you can click the campaign name
  4. Delete - Select one or more campaigns by clicking the checkbox(es) or row(s), then click here to delete a campaign(s) from LeadDesk. You will get a prompt asking if you're sure you want to delete it/them. This is the only option available when you have multiple contact lists selected
  5. Copy - Select a campaign you want to copy by clicking the checkbox or row, then click here to quickly make a copy of that campaign. This will make an exact replica of the campaign down to the smallest options of the original campaign
  6. Reorder the contact lists of the campaign - Allows for different options of ordering contact lists attached to the campaign. Available options: Shuffle all lists together, Order by remaining calling attempts, Order list by list
  7. Search - Type a keyword to search for a specific campaign. This is a broad search - you can search for contact list names, creation time or description
  8. Display X rows - Choose how many campaigns you want to show on each page. Values between 10 and 100 are available
  9. Checkbox - Click here to choose all visible campaigns. Useful if you want to mass delete campaigns
  10. Name - Name of the campaign
  11. Description - If the campaign creator has written a campaign description, you can see it here
  12. Number of agents - How many agents are currently assigned to this campaign
  13. Contact list - What or which contact lists are currently attached to the campaign
  14. Campaign web addresses - If there is a Campaign web address set in the under the Optional settings of the campaign, it will be shown here
  15. Office - If the campaign has the office selected, it will show here
  16. Time created - Timestamp when the campaign was created
  17. Activate/Deactivate -button - Allows you to quickly deactivate a campaign. This prevents agents from even seeing the campaign in the agent view, even if they have access rights to that campaign
  18. *** - Clicking here opens the following campaign specific options:
    1. Copy - Used to quickly copy a campaign. This will make an exact replication of the campaign down to the smallest options of the original campaign
    2. Edit - Click here to edit an existing campaign. You can also click the campaign name to do this
    3. Delete - Click here to delete a campaign from LeadDesk. You will get a prompt asking if you're sure about wanting to delete it
    4. Reorder the contact lists of the campaign - allows for different options of ordering contact lists attached to the campaign. Available options: Shuffle all lists together, Order by remaining calling attempts, Order list by list

knowledgebase-eng-campaigns-campaignlist.png

 

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