LeadDesk provides you with the option to click a phonenumber on a website and dial it directly from your application, saving you some time or annoying typos.
Set up click to dial
Windows 8 and 10 settings
Windows 11 settings
First, you'll have to install the Chrome extension from the Chrome web store.
Open up the Chrome menu (1) > More tools (2) > Extensions (3).
In the view of installed extensions, there is in the left-hand side, an "Extensions" section (3 lines), when you press there you find at the bottom "Open Chrome Web Store". From the web store, look for "LeadDesk" (1). From the results list, install the "LeadDesk Button" (2). https://chrome.google.com/webstore/detail/leaddesk-plugin/mjgiimfdgnpbgkepacffhdpjbbfmcgnp?hl=en-US
From the extensions list (first screenshot) you'll now find the LeadDesk Button.
Click the "Enabled" checkbox (1), "Allow in incognito" (2) and "Allow access to file URLs" (3).
Next, open up the "Options" (4).
Next you get to decide on how you'd want to use the Click to Dial system.
- Patterns allow the system to recognize how a number is set-up.
- Number prefix allows you to insert a prefix to a number you found online, changing, for instance, a local number to an international format.
- VoIP type allows you to indicate whether you're using the LeadDesk browser button or the LeadDesk application (if indicated wrong, the extension will not work).
- Automatic calls indicate whether or not a number will be automatically called, with or without the set amount of delayed seconds.
When the settings are according to your wishes/set-up, click the "Apply" button and restart the Chrome browser completely. If you're using the application, shut down the application once and open it once more.
In the newest Chrome versions, Chrome has added security which will cause the browser to give you a pop-up which asks if it can use LeadDesk to dial out with.
On top of that, in Windows it will try to connect it first to your cellphone (Windows application).
To prevent this from happening:
| Open the Flags section in your Chrome webbrowser | In your URL bar type: chrome://flags |
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Search for "Enable click to call feature signals to be handled on desktop" set this to disabled. |
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Fully close down your Chrome. Open it back up. |
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Click on a phonenumber on a website. In the pop-up, check-mark that Callmaker is allowed to be used and click on OK. |
(Windows 8 & 10) Skype or other program opens up click to dial instead
There are other programs that allow you to use click-to-dial.
Though LeadDesk allows you to open these links, it is possible that your Windows settings take control over these types of links.
| During the installation of the LeadDesk application (download link) > check the supported URL protocols | |
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After the installation: On the Start menu, select Settings. |
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Select Apps > Navigate to the bottom of the menu and select Choose default apps by protocol |
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Search for the CALLTO extension > click the program on the right side > select LeadDesk. Do the same thing for the TEL extension. |
(Windows 11) Skype or other program opens up click to dial instead
| During the installation of the LeadDesk application (download link) > check the supported URL protocols | |
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After the installation: Open Windows Start menu |
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Open "Default Programs" |
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Open "Associate a file type or protocol with a program" |
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Scroll all the way to the bottom. |
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Search for the CALLTO extension |