Widgets give you bite size information & statistics about your LeadDesk environment.
Widgets refresh every 30 seconds automatically.
Contents:
Editing the dashboard
On the Overview (1) > Dashboard (2) tab you'll find what we call LeadDesk Widgets. The Dashboard allows you to compose your own interface per admin, manager or teamleader account.
- Use the Edit/Finish editing-button (3) to edit the panel and the drop down (4) to add new widgets to the overview.
- By drag and dropping, you can move the widgets to the desired spot on the dashboard.
- Click the X-button (5) on the top right of the widgets to delete them.
- Some widgets can be resized by clicking and holding the Resize-button (6).
- Use the Edit/Finish editing-button (3) to save your changes.
Widget descriptions
|
Widget
|
Columns
|
Short description
|
|---|---|---|
| Agent Intensity Today | Agent name, Calling time to work time ratio, Calls | Shows top-5 agents with the best calling time to work time ratio today. The ratio is a percentage of how much of their work time the agents have used for making calls. |
| Agent Sales Today | Agent name, Sales in euros, Amount of deals | Shows top-5 agents with most sales in euros today. |
| Agents Online | Agents online | Shows the amount of agents online at the moment. |
| Contact List Reach-% FLOP | Answering percentage, remaining calling rounds | Shows the answering percentage concerning the latest calls (last 200) and the amount of remaining calling rounds for the currently active contact lists. |
| Contact List Reach-% TOP | Answering percentage, remaining calling rounds | Shows the answering percentage concerning the latest calls (last 200) and the amount of remaining calling rounds for the currently active contact lists. |
| Top Sellers Today | Agent name, Amount of deals | Shows top-5 agents with most deals today. |
| Total Deals Today | Amount of deals | Shows the total amount of deals made today. |