LD Agents - Keyboard shortcuts

LeadDesk allows you to use shortcuts (fast keys) on your keyboard to speed up how you can use the application.
You can also use certain Windows OS combinations with LeadDesk.

LeadDesk application shortcuts

Shortcut Description
Ctrl + Space Quick divert: transfer the call immediately to a randomly selected free agent.
Esc Disconnects the currently open call. If the agent is in the manual call tab, then this clears the manual call number input field.
F1 Shortcut for Deal call ending reason
F2 Shortcut for Answering machine call ending reason

Windows Application shortcuts

Shortcut Description
F10 Starts LeadDesk Remote Support Tool (ver 6.10 and newer).
Ctrl + substract Zoom out.
Ctrl + plus Zoom in.
Ctrl + F5 Force reloads web page.
Ctrl + F11 Opens Web Developers tools. (Note! Requires that Chrome is installed)
Ctrl + F12 Enable/disable debug printing.

Per version 8.50 (Sept 2018) an admin can dedicate hotkeys to any GLOBAL call ending reason.
This can be done via the Admin > General Settings > Global call ending reasons.
Select any call ending reason from there. At the bottom of the call ending reason you'll find the "Shortcut key" section. You can define any key between F1 and F8.

 

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