LeadDesk allows you to use shortcuts (fast keys) on your keyboard to speed up how you can use the application.
You can also use certain Windows OS combinations with LeadDesk.
LeadDesk application shortcuts
|Ctrl + Space||Quick divert: transfer the call immediately to a randomly selected free agent.|
|Esc||Disconnects the currently open call. If the agent is in the manual call tab, then this clears the manual call number input field.|
|F1||Shortcut for Deal call ending reason|
|F2||Shortcut for Answering machine call ending reason|
Windows application shortcuts
|F10||Starts LeadDesk Remote Support Tool (ver 6.10 and newer).|
|Ctrl + substract||Zoom out.|
|Ctrl + plus||Zoom in.|
|Ctrl + F5||Force reloads web page.|
|Ctrl + F11||Opens Web Developers tools. (Note! Requires that Chrome is installed)|
|Ctrl + F12||Enable/disable debug printing.|
Admins can dedicate hotkeys to any GLOBAL call ending reason.
This can be done via the Admin > General Settings > Global call ending reasons.
Select any call ending reason from there. At the bottom of the call ending reason you'll find the "Shortcut key" section. You can define any key between F1 and F8.