You'll find your settings by logging in as an agent and selecting "Settings" from the side menu.
Here you can change your password, set unavailable destination (what happens to the inbound call when you are not logged in) & set your voicemail.
Click the link and follow the instructions in the pop up.
Not reachable destination
Where should the agent's inbound call/s be forwarded to when the agent is not logged in?
- Hang up
- Personalized voicemail
In order to make this option available, the agent's e-mail needs to be set from Admin view
(Admin -> Agents)
Record your personalized voicemail, you can also play the recording back after the recording.
Forgot your password?
Please contact your administrator to have him/her reset your password. This can be done in a few clicks.
If your administrator is unavailable, you can contact LeadDesk Support.
Please note that by policy we need a confirmation from your manager to be allowed to reset your password.