If enabled, LeadDesk Chat gives agents and admins familiar social network-style chat, available within the LeadDesk interface.
This can be a great advantage as an agent can ask for help from another colleague or administrator, or simply to catch up on daily activities, regardless of their physical location.
- Show offline users – toggles between showing all users and just active users
- User status – active users have a green indicator, inactive users have a grey indicator
- User roles
- @ - Admin
- + - Teamleader
- # - Manager
- Chat stream – Click on a user to bring up the chat stream, and start chatting and sharing!
You can have multiple active chat streams: click the tab to open a new window.
LeadDesk Chat is available as an add-on for LeadDesk Software from our LeadApp Store: LeadDesk Chat
If you need information sharing capabilities consult with your administrator and contact your LeadDesk representative.