Agent Manual for LeadDesk Software – index and article links

Agent Manual for LeadDesk Software – index and article links

NOTE: LeadDesk Software is highly flexible and customizable. There are many configuration options available to administrators. For this reason your interface might not always look like the examples given and you may have more or less features available to you. For more information about customizing LeadDesk and LeadApps, please consult your admin and contact LeadDesk sales.

About the online agent manual

• About the online agent manual for LeadDesk Software

Introduction to LeadDesk for agents

• Agent Manual for LeadDesk Software – index and article links (that's right here!)
• What is LeadDesk Software for contact center agents?
• Introducing calling modes for LeadDesk agents
• LeadApps for LeadDesk agents – list of LeadApps

Set up info for LeadDesk agents

• Agent log in to LeadDesk
• LeadDesk will not initialize and the "modem not found" error
• Info for LeadDesk agents about admins, configuration options and LeadApp additional functionalities
• Agent-configurable LeadDesk settings (LeadDesk Set Up app)

LeadDesk Machine agent interface

• The LeadDesk Machine interface and calling modes
• Manual Dial for agents using LeadDesk Machine
• The Callbacks list in LeadDesk Machine
• Introducing the Contact Card in LeadDesk Machine
• The Contact Card in LeadDesk Machine – basic information tabs
• The Contact Card in LeadDesk Machine – additional info tabs/windows
• The Contact Card in LeadDesk Machine – call resolution tabs
• The Campaign tab and external campaign window in LeadDesk Machine
• The History window in LeadDesk Machine
• The Orders window in LeadDesk Machine
• The Away window in LeadDesk Machine
• Messages for agents from admins in LeadDesk Machine

LeadApps for LeadDesk Machine agents

• Predictive Dialer for LeadDesk Machine agents
• Inbound for LeadDesk Machine agents
• B2B View for LeadDesk Machine Agents
• Meeting Calendars for LeadDesk Machine agents
• Scripts for LeadDesk Machine agents
• Chat for LeadDesk Machine agents

LeadDesk Button agent interface

• Agent log in to LeadDesk Button
• LeadDesk Button main view for agents
• LeadDesk Button message icon and message view for agents
• LeadDesk Button Free Agents view