Free Agents view in LeadDesk Button
- The Free Agents view lists, sorts and color codes agents by status and availability e.g. Active & Available.
- Tip: Agents select their current status from the dropdown in LeadDesk Button’s main view.
- Tip: The available selections for an agent's status are assigned by admins in the Agent Activities management panel. Typical status selections are: Active, Passive, Training, Break etc.
Agent availability and receiving calls
- Available agents can receive diverted calls, inbound calls (if enabled) or calls from the Predictive Dialer (if enabled).
- An Unavailable agent does not receive inbound calls unless they are called directly.
Free Agent color codes
- Green: active and available
- Yellow: passive/other and available
- Red: active and unavailable
- Grey: passive and unavailable
Comments
0 comments
Article is closed for comments.