(Kindly note that this article is relevant for Administrators monitoring their network.)
This article covers all IP addresses used by LeadDesk, that you should whitelist on your network's Firewall to ensure that you are able to use all of our services.
Relevant related articles:
- You can monitor our service status in real time at status.leaddesk.com
- If you're looking to configure your computer's Firewall, please review this article.
LeadDesk web servers (admin & agent UI), required for all clients
TCP Ports 80 (HTTP) and 443 (HTTPS) for:
- 54.93.52.189 - login-4.leaddesk.com
- 54.247.97.246
- 80.69.175.40
- 80.239.230.199
- 94.237.25.93 - login-8.leaddesk.com
- 185.20.137.91
- 185.20.139.117 - login-1.leaddesk.com
- 185.26.50.193
- 188.117.31.194
- 188.117.44.170 - login-2.leaddesk.com
- 188.117.44.227
- 213.157.69.132
-
80.239.230.142
-
94.237.30.119
-
213.95.13.62
-
94.237.116.95
-
83.145.216.250
Recording servers (required for uploading voice recordings)
Ports 80/TCP and 443/TCP
- 54.155.40.165
- 54.216.228.236
- 94.237.24.203
Multichannel servers (required when using inbound e-mail traffic)
Ports 3000/TCP and 3001/TCP
- 80.69.175.184
- 94.237.116.95
- 83.145.216.250
LeadDesk VoIP-servers:
Please note that the application that can be installed on a Windows computer works differently from using a web browser:
- Windows application uses UDP port 4569 and TCP and UDP port 4570 - where VoIP will be send out using IAX2.
- Browser calling uses UDP ports 10 000 - 20 000 (audio). Browser calling requires port 8089/TCP to be opened for outbound traffic. Alternatively port 443/TCP can be used, but to configure this, contact our support team.
- Browser calling requires stun.l.google.com to be allowed for Google's STUN service for UDP port 19302
- If absolutely necessary, it is possible to enable a setup using TURN to bypass the requirements for ports 10 000 - 20 000 and 8089 - if this is the case - contact support about setting this up.
IP addresses of VoIP servers can be found from LeadDesk Admin -> General Settings -> VoIP edit view.
Reported anti-virus software issues
Antivirus programs might block LeadDesk, depending on its security level.
This is not necessarily an issue as long as you're aware and make sure that you include exceptions into your antivirus program accordingly.