Articles in this section

Network firewall configuration for LeadDesk Software

Roel van der Knoop
  • Updated
Follow

(Kindly note that this article is relevant for Administrators monitoring their network.)

This article covers all IP addresses used by LeadDesk, that you should whitelist on your network's Firewall to ensure that you are able to use all of our services.

Relevant related articles: 

LeadDesk web servers (admin & agent UI), required for all clients

TCP Ports 80 (HTTP) and 443 (HTTPS) for:

  • 54.93.52.189 - login-4.leaddesk.com
  • 54.247.97.246
  • 80.69.175.40
  • 80.239.230.199
  • 94.237.25.93 - login-8.leaddesk.com
  • 185.20.137.91
  • 185.20.139.117 - login-1.leaddesk.com
  • 185.26.50.193
  • 188.117.31.194 
  • 188.117.44.170 - login-2.leaddesk.com
  • 188.117.44.227
  • 213.157.69.132
  • 80.239.230.142 
  • 94.237.30.119 
  • 213.95.13.62 
  • 94.237.116.95 
  • 83.145.216.250 

Recording servers (required for uploading voice recordings)

Ports 80/TCP and 443/TCP

  • 54.155.40.165
  • 54.216.228.236 
  • 94.237.24.203

Multichannel servers (required when using inbound e-mail traffic)

Ports 3000/TCP and 3001/TCP

  • 80.69.175.184
  • 94.237.116.95 
  • 83.145.216.250 

LeadDesk VoIP-servers:

Please note that the application that can be installed on a Windows computer works differently from using a web browser:

  • Windows application uses UDP port 4569 and TCP and UDP port 4570 - where VoIP will be send out using IAX2.
  • Browser calling uses UDP ports 10 000 - 20 000 (audio). Browser calling requires port 8089/TCP to be opened for outbound traffic. Alternatively port 443/TCP can be used, but to configure this, contact our support team.
  • Browser calling requires stun.l.google.com to be allowed for Google's STUN service for UDP port 19302
  • If absolutely necessary, it is possible to enable a setup using TURN to bypass the requirements for ports 10 000 - 20 000 and 8089 - if this is the case - contact support about setting this up.

Amsterdam Datacenter

  • FS03.leaddesk.com (94.237.41.125)
  • FS07.leaddesk.com (94.237.41.124)
  • FS10.leaddesk.com (94.237.45.14)

Helsinki Datacenter

  • FS04.leaddesk.com (80.69.174.87)
  • FS05.leaddesk.com (185.20.138.208)
  • FS06.leaddesk.com (185.20.139.93)
  • FS09.leaddesk.com (80.69.172.145)
  • FS11.leaddesk.com (94.237.11.103)
  • FS12.leaddesk.com (94.237.15.123)
  • FS13.leaddesk.com (94.237.15.125)
  • FS14.leaddesk.com (94.237.11.126)
  • FS20.leaddesk.com (80.69.174.38)
  • FS33.leaddesk.com (94.237.9.59)
  • FS35.leaddesk.com (94.237.105.23)
  • FS36.leaddesk.com (80.69.174.189)
  • FS40.leaddesk.com (94.237.106.24)
  • FS42.leaddesk.com (80.239.202.112)
  • FS53.leaddesk.com (80.239.202.114)
  • FS54.leaddesk.com (80.239.202.115)
  • FS55.leaddesk.com (80.239.202.116)

Frankfurt Datacenter

  • FS02.leaddesk.com (94.237.81.75)
  • FS08.leaddesk.com (94.237.24.59)
  • FS21.leaddesk.com (94.237.81.105)
  • FS23.leaddesk.com (94.237.101.196)
  • FS29.leaddesk.com (94.237.24.54)
  • FS32.leaddesk.com (94.237.28.137)
  • FS58.leaddesk.com (3.75.50.139)
  • FS76.leaddesk.com (18.158.140.138)
  • FS77.leaddesk.com (3.69.129.230)
  • FS78.leaddesk.com (52.29.175.60)
  • FS82.leaddesk.com (3.69.95.232)
  • FS83.leaddesk.com (94.237.31.77)
  • FS84.leaddesk.com (94.237.102.246)
  • FS85.leaddesk.com (94.237.31.50)
  • FS86.leaddesk.com (94.237.25.9)
  • fstrial1.leaddesk.com (94.237.85.83) Note: Trial Customers

London Datacenter

  • fs22.leaddesk.com (83.136.253.52)
  • fs25.leaddesk.com (83.136.248.23)

Madrid Datacenter

  • FS26.leaddesk.com (194.62.96.23)
  • FS27.leaddesk.com (194.62.96.31)
  • FS46.leaddesk.com (194.62.98.226)
  • FS47.leaddesk.com (194.62.98.253)
  • FS50.leaddesk.com (5.22.219.128)
  • FS51.leaddesk.com (194.62.99.204)
  • FS60.leaddesk.com (194.62.98.185)
  • FS61.leaddesk.com (5.22.217.100)
  • FS62.leaddesk.com (194.62.97.33)
  • FS63.leaddesk.com (5.22.217.23)
  • FS66.leaddesk.com (18.100.92.110)
  • FS67.leaddesk.com (18.100.39.8)
  • FS68.leaddesk.com (18.100.17.32)
  • FS69.leaddesk.com (18.100.96.142)
  • FS70.leaddesk.com (18.100.1.62)
  • FS72.leaddesk.com (18.100.213.213)
  • FS73.leaddesk.com (18.101.206.177)
  • FS74.leaddesk.com (18.100.18.18)
  • FS75.leaddesk.com (18.101.75.248)

Milan Datacenter

  • FS17.leaddesk.com (15.161.168.26)
  • FS48.leaddesk.com (18.102.6.209

Mumbai Datacenter

  • FS18.leaddesk.com (15.207.39.167)
  • FS19.leaddesk.com (15.207.12.0)

New York Datacenter

  • FS43.leaddesk.com (209.151.150.158)
  • FS59.leaddesk.com (209.94.56.71)

Oslo Datacenter

  • FS64.leaddesk.com (91.225.60.196)
  • FS65.leaddesk.com (91.225.60.197)

Paris Datacenter

  • FS16.leaddesk.com (35.181.76.186)
  • FS49.leaddesk.com (13.36.242.3)

Stockholm Datacenter

  • FS15.leaddesk.com (13.53.86.121)
  • FS30.leaddesk.com (13.48.254.210)
  • FS31.leaddesk.com (13.49.27.137)
  • FS37.leaddesk.com (13.51.25.113)
  • FS38.leaddesk.com (13.51.62.28)
  • FS39.leaddesk.com (13.51.8.207)
  • FS41.leaddesk.com (13.51.192.195)
  • FS79.leaddesk.com (13.60.143.43)
  • FS80.leaddesk.com (51.20.150.220)
  • FS81.leaddesk.com (51.20.49.50)

São Paulo Datacenter

  • FS52.leaddesk.com (54.207.74.176)

Singapore Datacenter

  • FS45.leaddesk.com (95.111.196.127)
  • FS71.leaddesk.com (13.228.127.167)

Reported anti-virus software issues

Antivirus programs might block LeadDesk, depending on its security level. 
This is not necessarily an issue as long as you're aware and make sure that you include exceptions into your antivirus program accordingly. 

 

Related articles

Powered by Zendesk