Switching on Inbound and robot calls
Activating inbound and robot calls is now done using a toggle switch.
To switch between receiving inbound and robot calls, or not, in Talk:
- Click the toggle switch.
When inbound and robot calls are active, you will see a timer for how long you have had inbound calls switched on. If you use call robots, you will also see the notification Robot calling is activated.
Previously, switching on robot and inbound calls in Talk used a Start/Stop button.
Auto answer for robot calls
If you do use call robots, an important change to note is that, if you have toggled inbound and robot calls on, calls from robots will now be answered automatically, without input from the agent.
This brings Talk's behaviour in line with that of the Outbound interface.
Auto answering other calls
Optionally, calls directed to you from queues, or calls that directly dial your number can also be set to auto answer.
- Click to tick the checkbox for Auto answer queue calls to answer calls coming from an inbound queue automatically.
- Click to tick the checkbox for Auto answer direct inbound calls to answer calls that were direct to you automatically.