LD Admin - Agent doesn't show in the robot overview

As an admin you can see all the agents that should be able to receive phone calls from the Admin > Overview > Robots.

If one of your agents is missing from this tab, please check that:

The agent has LeadDesk VoIP enabled.

From the agent's interface, click the blue VoIP button at the top of the application.
Under "Currently Used VoIP Settings" you should see a 15 digit number username.

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If you see anything else, go to Admin > Agents > click on the agent's card > change the "VoIP account" to "Automatic VoIP account".

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The agent should log out and log back in.

The agent should be on the inbound tab of the campaign where the robot is attached to.  3.png

 

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