LD Admin - Adding country code to contacts – LeadDesk Support

This article covers how to change your existing contacts to include the country code (international format) to a contact card; either before it's uploaded or after it's already online.

Why you'd want to do this: when receiving inbound calls with

If your list is still offline:

Do your phone numbers still have a zero in front at the front? If so: 1. Add two empty collumns in front of the phone numbers. 2. In cell B2, use formula: =RIGHT(C1;LEN(C1)-1) 3. On the right bottom of the cell, use the block to drag the formula for all relevant cells (see right side, marker 3).
Next we'll want to add the country code. For this example we'll use Finland's extension +358. 1. In cell A2, use formula: ="+358"&B2 This adds text string +358 in front of the content of cell B2. 2. On the right bottom of the cell, use the block to drag the formula for all relevant cells (see right side, marker 3).
1. Select all numbers in the A collumn. 2. Right mouse click the B2 cell. 3. Use the paste option "Values (V)" (See right side).
Right mouse click the header of the A collumn and choose to delete the collumn.
Upload your list into LeadDesk.

If your list is already online:

Download your list via the CSV or XLS icon.
Follow the steps above to add the country code to your list.
Contact Support to schedule when your list can be merged with your current list via the Contact list update button feature.