From the Admin > Agents (1) > Agent Groups (2) you can create agent groups.
Agent groups allow you to switch around groups of agents at a faster rate from for instance campaign specific settings. An agent can only be assigned to a group once.
On the overview page you can sort groups per office (3) view statistics per group, edit existing groups (4) and create new ones (5).
To create a new group, determine a name for the group (3, mandatory), select an Office if relevant (4) and add a small description for what reason the group was created (5). In the Selection overview (6) you can select which agents should belong to the group. Press the save create button (7) when ready.