LeadDesk Release 38 ist am 02 May 2014 eingespielt worden.
Wichtigste Änderungen für alle Nutzer:
• Möglichkeit hinzugefügt, nur aktive Agenten im Administrator Interface anzeigen zu lassen.
• You can now retain assignments for contacts transferred to another campaign by call ending reason
• Call dialog view dial buttons have been improved
• Some basic reports have been renewed plus reporting localization improvements
• Many incremental quality and performance improvements
New add-on features – contact LeadDesk sales for more info on customization:
• Ability for users to select a set of numbers to use as caller ID in campaigns
• Admin can add business unit or other organizational properties to campaigns, agents, contact lists and products
• New, more effective filtering tool for ContactBank and Contact Update Tool
• New WebAPI features and improvements
• Several new custom reports and infoscreens