LD Agents - About LeadApps

About LeadApps

LeadDesk offers various applications that enhance the functionality of the core LeadDesk Software. There are many LeadApps available to administrators to enhance e.g. reporting, monitoring etc. etc.

There are some LeadApps that are key agent tools. When enabled these are clearly visible in the agent interface and a vital part of everyday workflow.

If you are an agent and you think you need these tools, consult your administrator or team leader and contact LeadDesk sales.

 

LeadApps for agents using LeadDesk Machine

  • Inbound – add customer service, reclamation, after sales support and survey capabilities to your contact center with queuing, skill assignment and outbound/inbound blending
  • Predictive Dialer – advanced predictive algorithms designed for outbound calls to boost call rates
  • B2B View – for advanced B2B campaigns with complex sales funnels
  • Meeting Calendars – for appointment booking, multi-calendar management, automated invitations and calendar integration
  • Scripts – to improve call quality and conversion rates
  • Chat – in-window chat to improve team communication and call quality

 

LeadApps for agents using LeadDesk Button

  • Predictive Dialer – advanced predictive algorithms designed for outbound calls to boost call rates
  • Inbound – easy access to inbound with auto-answer capabilities
  • Phone book – easy access to important contacts
  • Enhanced security features – advanced log in restrictions including IP blocking etc.
Have more questions? Submit a request
Powered by Zendesk