LD Agents - Configure sound settings for Windows PCs

Let’s go step-by-step through the basic sound settings configuration procedure for LeadDesk Software users with Windows PCs:

  • First, insert your USB headset into your computer’s USB port – before opening LeadDesk
  • Then, right click on the speaker icon on your desktop tool bar and we'll check your Playback devices settings

 

Configure your USB headset as the default Playback device:

  1. Default device: In the Playback Devices window check carefully that your USB headset is ticked as the default device – and that all other speakers and playback devices that are labeled “ready” are disabled.
  2. Disable all other devices: right click on a device and select Disable
  3. Show disabled devices: right click in the window and choose “Show Disabled Devices” to view all and give you peace of mind
  4. Disable all enhancements: right click on your USB headset, choose Properties and tick Disable All Enhancements. This will ensure the best default LeadDesk call quality

 

Configure your USB headset as the default Recording device:

  1. Default device: In the Recording Devices window check carefully that your USB headset is ticked as the default device – and that all other microphones and recording devices that are labeled “ready” are disabled.
  2. Disable all other devices: right click on a device and select Disable
  3. Show disabled devices: right click in the window and choose “Show Disabled Devices” to view all your devices. You don’t have to do this but it’s going to feel good.

 

Test your USB headset microphone:

There are two easy options here:

  1. 20th century: tap your headset mic with your finger and watch the sound level meter’s green bars on screen. Tip: you can also say “testing, testing, one, two” into the mic.
  2. 21st century: right click to open your USB headset’s Microphone Properties, pop the Listen tab and tick “Listen To This Device”. Talk and you should be able to hear yourself talking. Note: You must disable/un-tick “Listen To This Device” when you have finished this test!

 

Troubleshooting basic sound issues

If you have no audio, we have to start from the beginning:

  • USB headset: check it is correctly plugged in – to a working USB port
  • USB headset remote control mute: if you a have a remote control on the wire, check it is not muted
  • USB headset remote volume: if is there a volume wheel or control on the wire, check the volume is up (70% is a good default)
  • PC microphone volume setting: in Microphone > Properties > Levels, check the slider is not set to zero (70% is a good default)
  • PC speaker volume setting: left click the desktop tool bar speaker icon and check the slider is not at zero (70% is a good default)

On occasion there have been issues with some USB headset models. LeadDesk currently favors Microsoft LX-3000 USB headsets. Bluetooth/USB headsets have also been successfully used with LeadDesk. If in doubt, contact LeadDesk Support.

 

Additional sound level controls for LeadDesk Software Application for Windows users

Browser-based LeadDesk Software users should adjust their PC’s sound settings as described above. Application-based LeadDesk users can also access basic PC sound level settings via the agent interface – plus they have access to extra audio controls in the LeadDesk Set Up application:

Sound level adjustments via the agent interface:

  • Click the microphone icon at the top of the LeadDesk agent interface
  • Here you can see your active devices, their sound levels and you can mute/un-mute them
  • Tip: you can imagine these controls as remote controls for your PC’s audio settings

Sound level adjustments via the LeadDesk Setup application’s Audio Tab:

  1. Output Volume Gain: increase the gain if your headphones are quiet. Tip: too much gain will introduce noise. Remember to check your headset’s own volume control
  2. Input Volume Gain: increase the gain for weak signals from less sensitive microphones
  3. Audio Volume Level: use this to boost overall volume

Tip: you can imagine these controls as additional program-specific controls that give you extra audio control – you can even boost your audio volume by 300%.

Have more questions? Submit a request
Powered by Zendesk