What is LeadDesk Software for contact center agents?

LeadDesk Software is Europe's #1 contact center software for telemarketing and sales-oriented customer service.

 

LeadDesk Software deployment options

LeadDesk Software can be easily deployed within minutes via a Windows application client or is instantly accessible via your web browser.
LeadDesk features different agent interface options to suit different contact centers.

 

LeadDesk Application for Windows 

Can be used with GSM USB modem and/or LeadDesk VoIP telephony.

  • LeadDesk Machine agent interface – the fully featured, unified interface for outbound, inbound and sales & contact management.
  • LeadDesk Button agent interface – the smart power button dialer ideal for rapid dialing and CRM/ERP system integration.

 

LeadDesk – browser-based 

Can be used with LeadDesk VoIP telephony. Latest Chrome browser recommended.

  • LeadDesk browser agent interface – the fully featured, unified interface for outbound, inbound and sales & contact management.

 

Agent-configurable settings

Agents have limited control over their settings and configuration. Most assignments are made by LeadDesk administrators in the admin interface. However, agents using the LeadDesk Application for Windows can use the LeadDesk Set Up application to access audio, modem, VoIP etc. settings.

 

 

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