LeadDesk Release 78 – Improvements to our inbound queue management

  • Admin > Inbound > New feature – New wizard for editing agents who serve your queues. Easily add and remove agents, based on their skill level
  • Admin > Bug fix - Stability improvements when importing calling lists.
  • Admin > Bug fix – Visualisation of queue status (open / closed). Now works both admin and queue time zone.
  • Admin > Contact management tool > Bug fix – Removes the assignment from both the contact and contact number, when freeing up a contact.
  • Admin > Search > Bug fix – The search functionality now also supports finding callbacks for contacts that only have a phone number assigned to them.
  • Admin > Inbound > Terminology – Small changes to titles and subtab order
  • Admin > Inbound > Terminology – Objectives-term renamed to Produts in several places at service including renaming the tab
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